Harrow Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Harrow Man and Van provides removal, transport, collection, delivery, and related moving services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and accepted these terms. They are intended to create a clear agreement between the customer and the service provider so that expectations about booking, payment, cancellations, liability, and waste handling are transparent from the start.

The words “we”, “us”, and “our” refer to Harrow Man and Van. The words “you” and “your” refer to the person, business, or organisation making the booking or receiving the service. These terms apply to all standard moving and transport work, including domestic removals, single-item transport, collections, deliveries, and associated labour, unless we agree otherwise in writing.

By using our man and van service, you agree that any instructions given at the time of booking, together with these terms, form the full contract for the work. If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply. Nothing in these terms affects your statutory rights where they cannot lawfully be excluded.

1. Booking Process

All bookings are subject to availability and acceptance by Harrow Man and Van. A booking request may be made by phone, email, online form, or through another agreed method. When you provide booking details, you must ensure that the information is accurate and complete, including the collection and delivery addresses, access conditions, item descriptions, preferred dates, and any special handling requirements. We rely on the information you provide to allocate the correct vehicle, number of staff, and estimated time.

A booking is not confirmed until we have accepted it and, where required, received a deposit or written confirmation from you. Any quotation given before the booking is confirmed is based on the details supplied and may change if the circumstances differ on the day. For example, the quote may be adjusted if there are additional items, longer walking distances, limited access, parking restrictions, waiting time, or unusually heavy or fragile goods. We reserve the right to refuse a booking where the work is unsafe, unlawful, or beyond the agreed scope.

You are responsible for making sure that all items are ready for collection at the agreed time and that suitable access is available at both addresses. Unless we have agreed to do so, we do not dismantle or reassemble items, disconnect appliances, or remove fixed fittings. If you require any additional service, this must be requested in advance and may be subject to an extra charge. We may also ask for proof of identity or proof of authority to move items where appropriate, especially for business or shared-property collections.

2. Prices and Payments

Prices are usually based on the agreed quotation, which may be fixed or calculated by time, mileage, labour, vehicle size, or a combination of these factors. Any estimate is given in good faith, but it is not a guarantee unless expressly stated in writing as a fixed price. If the actual job differs from the information supplied, we may revise the price to reflect the extra time, effort, materials, or vehicle use required.

Unless otherwise agreed, payment is due on completion of the service and must be made in full without deduction, set-off, or counterclaim. We may require a deposit to secure the booking, especially for larger jobs or peak periods. Where a deposit has been requested, the booking may not be held until the deposit is received. We accept payment methods notified at the time of booking, and all payments must be made in pounds sterling.

Late payment may result in administrative charges, recovery costs, and interest where permitted by law. If a payment is declined, reversed, or disputed without valid reason, we may suspend future services and pursue the outstanding amount. Any promotional price or discount applies only to the booking to which it was clearly offered and cannot be transferred unless agreed in writing. Harow Man and Van may also charge for waiting time, failed access, cancellation on arrival, parking penalties caused by inaccurate instructions, or any other cost reasonably incurred because of your actions or omissions.

3. Cancellations, Changes, and Delays

You may cancel or amend a booking by giving reasonable notice. Cancellations made sufficiently in advance may not incur a charge, but the amount charged, if any, will depend on the notice period, the nature of the booking, and whether any costs have already been incurred. Where a deposit has been paid, all or part of it may be retained to cover administration, vehicle allocation, and lost booking opportunity if the cancellation is made late.

If you need to change the date, time, address, or scope of the work, you must contact us as soon as possible. Changes are subject to availability and may affect the price. We are not responsible for delays caused by traffic, road closures, extreme weather, public events, accidents, or circumstances outside our reasonable control. If a delay occurs, we will take reasonable steps to complete the job as soon as practicable, but time guarantees cannot always be given for transport work.

We may cancel or postpone a booking if the customer fails to provide accurate details, if access is unsafe or impossible, if payment terms are not met, if the items presented differ materially from the booking information, or if carrying out the work would breach a legal requirement. In such cases, any charges already incurred may still be payable. If we must cancel for reasons within our control, we will take reasonable steps to offer an alternative date or refund any amount paid for services not supplied.

4. Liability and Property Handling

We take reasonable care when handling goods, but you remain responsible for ensuring that items are suitable for transport and properly packaged where needed. Fragile, valuable, antique, electrical, glass, or sentimental items should be declared before the booking is confirmed. Unless specifically agreed in writing, we do not accept responsibility for disassembly, reassembly, or specialist handling that requires trade qualifications or manufacturer instruction. It is your responsibility to back up data and remove confidential information from devices before collection.

Our liability for loss or damage caused by our negligence is limited to the reasonable repair or replacement value of the item, taking into account age, condition, and fair wear and tear, and only where such liability cannot lawfully be excluded. We will not be liable for pre-existing damage, inadequate packing, inherent defects, normal wear, or damage caused by items being moved in line with your instructions. You must notify us of any claim as soon as reasonably possible and, where practical, before the goods are unpacked or further handled.

We are not liable for indirect loss, loss of profit, loss of business, missed appointments, or any consequential damage arising from delay or incomplete service, except where liability cannot be excluded by law. If you or a third party gives us instructions that are unsafe or likely to cause damage, we may decline to follow them. If you insist on proceeding despite our warning, this may limit or exclude our responsibility for resulting loss.

5. Customer Responsibilities and Access

You must ensure that the collection and delivery locations are accessible and that any necessary permits, parking arrangements, building permissions, or access codes are in place before the agreed time. If we are delayed because access is not available or instructions are incomplete, waiting charges may apply. You must also ensure that no items to be moved are prohibited, hazardous, illegal, or unsuitable for transport without prior agreement.

You are responsible for checking that the correct items are handed over and received. If the service includes loading or unloading, you must be present or appoint a representative with authority to give instructions and confirm completion. For safety reasons, we may refuse to move items that are too heavy, unstable, contaminated, leaking, or likely to damage property, vehicles, or other goods. We may also require that pets are secured and that children are supervised during the move.

If you ask us to enter a property, load from a shared area, or collect from a third-party location, you warrant that you have the necessary authority to do so. Any instructions given by an authorised person will be treated as instructions from you. If there is a dispute over ownership or authority, we may suspend the service until the matter is resolved. Additional charges may apply if our team has to wait for confirmation or revisit the location.

6. Waste Regulations and Prohibited Items

Where our service involves disposal, removal for waste, or taking items to a recycling or treatment facility, you agree that all waste will be described honestly and accurately. We operate in accordance with applicable UK waste regulations, including duties relating to the transfer, transport, and disposal of controlled waste. Where required, waste transfer notes or equivalent records may be created and retained, and you may be asked to provide information about the nature and origin of the waste.

We do not unlawfully collect, carry, or dispose of hazardous waste, asbestos, chemicals, oils, medical waste, gas bottles, explosives, pressurised containers, or any other item requiring specialist treatment unless expressly agreed and lawfully permitted. If prohibited or undeclared waste is discovered during a job, we may refuse to carry it, return it, isolate it, or charge additional costs for safe handling and lawful disposal. You remain responsible for the accuracy of the description of any waste or unwanted items.

Items collected for disposal may be sorted, reused, recycled, donated, or taken to an authorised facility at our discretion unless you have agreed otherwise in writing and subject to legal compliance. Once waste has been accepted for disposal, it cannot normally be returned. If you transfer waste to us, you confirm that you are entitled to do so and that the waste is not contaminated in a way that would require specialist treatment without prior notice. Any attempt to conceal hazardous or illegal material may result in immediate termination of the service and recovery of resulting costs.

7. Complaints, Force Majeure, and Termination

If you are unhappy with any aspect of the service, you should notify us as soon as possible so that we have a fair opportunity to review the matter. Any complaint should include relevant details, such as the date of the job, the nature of the issue, and photographs where appropriate. We will consider complaints reasonably and in good faith. However, failure to notify us promptly may reduce our ability to investigate or remedy the situation.

We may suspend or terminate a booking or ongoing service immediately if continued performance would be unsafe, unlawful, abusive, or impossible due to events beyond our control. Such events may include severe weather, fire, flood, accident, illness, breakdown, industrial action, road closures, or failure of suppliers or public services. Neither party will be liable for failure or delay caused by such events, provided reasonable steps are taken to minimise disruption.

Termination of a booking does not affect rights and obligations that are intended to survive, including payment, limitation of liability, waste obligations, and any accrued rights. Any term that is found to be unreasonable or unenforceable shall be interpreted, so far as possible, to give effect to the original intention of the parties while remaining consistent with applicable law.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or their subject matter, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction over any legal proceedings arising from the service, unless mandatory law requires otherwise. If you are a consumer, you also retain any rights that apply under applicable consumer protection legislation.

Nothing in these terms is intended to limit rights that cannot legally be limited, including rights relating to negligence, fraud, or statutory duties. The headings used in this document are for convenience only and do not affect interpretation. By proceeding with a booking for Harrow Man and Van, you confirm that you have authority to enter into the contract and accept these terms on your own behalf or on behalf of the organisation you represent.

In summary, our aim is to provide a clear and fair UK man and van service with sensible rules for scheduling, payment, cancellation, safe handling, and lawful waste management. If a situation is not expressly covered here, we will act reasonably and in line with standard industry practice and applicable law.