Privacy Policy
Harrow Man and Van Privacy Policy
This Privacy Policy explains how Harrow Man and Van collects, uses, stores and shares personal data in connection with our removal and transportation services. It is intended to provide clear information in line with the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Harrow Man and Van customers and prospective customers within our service area, including anyone who visits our website, makes an enquiry, requests a quote or uses our services.
Who we are and how we act as data controller
Harrow Man and Van is the organisation responsible for deciding how and why your personal data is processed. For the purposes of data protection law, Harrow Man and Van is the data controller in relation to the personal data described in this Privacy Policy.
Where we use third party companies to help deliver our services, they may act as data processors on our behalf. These organisations are only permitted to process your personal data in accordance with our written instructions and for the purposes described in this Privacy Policy.
Personal data we collect
We only collect personal data that is necessary for us to provide our services, manage our business and meet our legal obligations. The categories of personal data we may collect and process include the following.
Identification and contact details: name, address, service addresses, email address, and any other contact details you provide to us when you make an enquiry, request a quote, or book a service.
Service and booking information: details of the items to be moved, property access information, preferred dates and times, collection and delivery addresses, instructions you give us, and records of correspondence relating to your booking or enquiry.
Payment and transaction details: payment method, partial card information as required for processing (not full card numbers where processed by a secure payment provider), billing address, amounts paid, and records of invoices and receipts.
Communications: records of telephone conversations, messages and correspondence with you, including information you choose to share when contacting us about an enquiry, a quotation, feedback or a complaint.
Technical and usage information: limited technical data relating to your use of our website or online tools, such as Internet Protocol address, device information and basic analytics information, where this is collected through necessary cookies or similar technologies. We do not intentionally collect more information than is needed for security and functionality.
Special category data: we do not intentionally seek to collect special category data, such as information about health or other sensitive matters. If you choose to share such information so we can make reasonable adjustments or handle your booking appropriately, we will treat it with particular care and only use it for that specific purpose.
How and why we use your personal data
We process your personal data for a number of reasons, always relying on a lawful basis under data protection law. The main purposes and lawful bases are listed below.
To provide quotations and respond to enquiries: we use your contact details and service information to discuss your needs, provide prices and respond to any questions. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in promoting our services.
To perform our contract with you: once you book a service, we use your personal data to plan and deliver the move, communicate with you, take payment and provide customer support. The lawful basis is performance of a contract with you.
To manage our business and keep records: we keep records of bookings, payments, communications and service history for accounting, tax, insurance and operational purposes. The lawful bases are compliance with legal obligations and our legitimate interests in managing and protecting our business.
To improve and monitor our services: we may use non-excessive information about how our services are used, feedback you provide and basic website usage data to improve our processes and customer experience. The lawful basis is our legitimate interests in developing and improving our services.
To send necessary service messages: we may contact you with important information about your booking, such as confirmations, changes to arrangements or service related updates. The lawful basis is performance of a contract with you and our legitimate interests in ensuring an effective service.
To handle legal claims and compliance: we may use your personal data if necessary to prevent fraud, manage disputes, respond to legal requests or comply with regulations. The lawful bases are compliance with legal obligations and our legitimate interests in protecting our rights and the rights of others.
Data retention and storage
We will keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
In practice, this usually means we retain core customer and booking information for a number of years after the end of our relationship with you, in line with tax and insurance limitation periods. Information that is no longer needed for these purposes will be securely deleted or anonymised so it can no longer be linked to you.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, unlawful processing, accidental loss, destruction or damage. Access to personal data is restricted to those employees, contractors and data processors who need it for the purposes described in this Privacy Policy.
Sharing your personal data and use of processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes set out in this Privacy Policy.
Service providers and data processors: we may use third party companies to assist with activities such as information technology support, secure payment processing, accountancy, document storage, routing and logistics tools, and customer relationship management. These organisations act as data processors and are only permitted to process your personal data in accordance with our instructions and data protection law.
Professional advisers and insurers: we may share personal data with professional advisers, such as accountants, legal advisers and insurers, where this is necessary for obtaining advice, managing risks, or handling claims.
Regulators and authorities: we may disclose personal data where required by law or where we consider it necessary to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights or the rights of others.
If we are involved in a business restructuring, such as a merger or transfer of business, your personal data may be shared with third parties involved in that process, subject to appropriate confidentiality and data protection safeguards.
International transfers
Our core operations are based in the United Kingdom. Where we use service providers that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent measures required by data protection law.
Your data protection rights
You have a number of rights in relation to the personal data that we hold about you. These rights may be subject to certain conditions and legal exemptions, but we will always respond to any request you make in accordance with data protection law.
Right of access: you have the right to request confirmation as to whether we process your personal data and to receive a copy of that personal data, together with certain information about how and why it is processed.
Right to rectification: you have the right to ask us to correct inaccurate personal data and to complete any incomplete personal data that we hold about you.
Right to erasure: in certain circumstances, you have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: you may have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection you have raised.
Right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis and there is something about your particular situation which makes you want to object.
Right to data portability: where the lawful basis for processing is consent or performance of a contract and the processing is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom this is the Information Commissioner s Office.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or the services we offer. Any updated version will apply from the date it is published. You should review this Privacy Policy periodically to ensure that you remain informed about how we process your personal data.
If you have any questions about this Privacy Policy or how we handle your personal data in connection with Harrow Man and Van services in your area, you can contact us using the details provided on our website or through the usual communication channels.
